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Major Restoration due to Name Server Congestion

Solution

18 December 2012

Dear Beloved TM Webhosting Customer(s),

We are having an issue where our internal name server fail to resolve outside domain address due to our name server being congested, so we have made as far as restoring back most of the functionality to return back as per normal by re-routing some of the request to our external nameserver;

So far we have managed to slowly restore;

1. File Manager Access.

2. Database Access.

3. CP functionality.

Now since the culprit has been found, we are doing our man best to restore back the mail functionality (a MAJOR concern for us and you!), whilst at the same time restoring back webmail functions.

In the mean time, kindly check from time to time as on the affected functions, and kindly revert back to our restored ticketing system.

Update :

MySQL Server and PHPMyAdmin is now synchronized !

Webmail is now accessible as per normal.

All receiving mail from any source  should be as per normal now, and we are now trying our best to fix on unable to send outbound e-mail outside of our server boundaries.

Update 2 - 20/12/2012 12.15A.M  :

Everything should be back as per normal, but we need to monitor all the changes made for now (until we are very sure that it is stable) Be informed that your mail might be delayed due to the processing mail queue is too high. We will try to tweak on this.

Thanks and Regards,

TM Webhosting 

 
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Article details
Article ID: 46
Category: System Status
Date added: 2012-12-18 17:45:18
Views: 732
Rating (Votes): Article rated 2.6/5.0 (32)

 
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