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How to gather informations on e-mail errors for support use

Solution

Dear Customers,

To investigate on your e-mail issues, we require either of these two to investigate your case. Since e-mail issues can be complicated, providing us either of these information will help to resolve your issues faster and more accurate.

EMAIL HEADERS

Please follow the guide provided inside this link. Since all e-mail client has their own way of managing e-mail, that link should be able to identify the necessary steps to gather the e-mail header for the Email Team to investigate further on your e-mail issues.

https://mxtoolbox.com/public/content/emailheaders/

BOUNCE MESSAGES

This should be received by the sender that the e-mail is being bounced back from the receiver mailserver. Bounce errors are specific, so it will help us further to investigate into it deeply.

 

Thanks and Regards,

TM Webhosting

 

 
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Article details
Article ID: 117
Category: User Guide
Date added: 2018-11-19 10:17:54
Views: 624
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