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[All Customers] Major Upgrade on the existing webhosting platform


Dear Valued Customers,


Today we are excited to announce that we will undergo a major upgrade on our Web Hosting infrastructure to more recent version. The upgrade tasks will start on 29th November 2018 6PM (Thursday) until 30th November 2018 12PM (Friday) and you may follow up the progress of upgrade here.


This major upgrade will include upgrade of Operating systems together with web services and applications.

During this process, access to the Control Panel/Webmail will be halted from time to time. However the e-mail and hosting services will be up and running.

We are also regret to inform that any sitebuilder support will need to be deprovisioned as it's already EOL and no longer be supported in the new platform. Moving forward, the affected customers will have their current package readjusted to a non sitebuilder package pricings accordingly.

To the affected sitebuilder customers, you will receive a notification email on the discontinuation of Site Builder support separately.

To smoothen the uppgrade process, we highly recommend you to back up all your website and database contents for restoration purposes in the future.

For any further issues, please forward your concerns to our support team here after Friday 30th November 2018 12PM.

Update  Friday 30/11/2018 12:11PM :

We are recovering back access so that all customers will be able to access the control panel. Thank you for your kind considerations.

Update 12.55PM

The Control Panel IP need to be refreshed on their client PC.

To the users that can't access their webmail/control panel :

To flush the DNS cache in Windows 10 please follow these steps:
  1. Right Click on the Start Icon.
  2. Click on Command Prompt.
  3. The Windows Command Prompt Window will appear. Type in: ipconfig /flushdns. and press ENTER.
  4. You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.

Flush DNS cache on Mac

Another example of system cache is DNS cache. These are old cache entries that translate internet domain names ( into IP addresses on your Mac. Clear DNS cache regularly to make sure all websites work correctly.

To manually flush DNS cache:

  • Open Terminal by typing “terminal” into Spotlight
  • Type this into Terminal:

sudo dscacheutil -flushcache;sudo killall -HUP mDNSResponder;say cache flushed

  • Enter your admin password to execute the command

Note: if you have OS X 10.10.0-10.10.3, use:

sudo discoveryutil mdnsflushcache;sudo discoveryutil udnsflushcaches;say flushed


Thank you.


TM Webhosting Support

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Article details
Article ID: 113
Category: System Status
Date added: 2018-11-13 10:46:34
Views: 17507
Rating (Votes): Article rated 4.0/5.0 (4)

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